The Level 3 Delivering Conflict Management course is an accredited qualification which has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.
COURSE CONTENT
- Unit 1 Managing conflict in the workplace when dealing with customers, service users or the public
- Unit 2 Delivering scenario-based conflict management training
COST
£350.00 - Current discounted price in London.
AIMED AT
It is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. It also meets the requirements of the Security Industry Authority for those delivering the licence to practice qualifications which include scenario-based conflict management training, for example, door supervisors and other frontline staff.
CERTIFICATION
Successful candidates will receive a Level 3 Award In The Delivery Of Conflict Management certificate from an awarding body within England and Wales who are currently recognised by Ofqual and Department for Education and Skills.
COURSE DURATION
The course duration is 2 days with pre-course work.
GROUP BOOKINGS AND IN-HOUSE DELIVERY
We supply on-site training course for company employees or delegates at your premises for £2400.00 (All Inclusive!) for up to 12 learners.
Level 3 Delivering Conflict Management
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